Exchange & Returns

We offer a 100% Money back guarantee, We provide excellent after sales service, which includes a guaranteed return policy. Please be aware that all eyewear must be unused and in original packaging to obtain a full refund. Our perfumes carry a 100% money back guarantee.

Soon all web-purchases will be accompanied by a free return courier sticker.

Whilst that technology is cooking, just give us a call or an e-mail & we’ll arrange a pick-up, at no cost to you.

Designer Direct is a 100% NZ-Retailer providing New Zealanders with access to the world’s leading sunglass and perfume brands at the most competitive prices in the country. Don’t buy parallel imports. Our products are warehoused in NZ and we offer a 100% guarantee on our price and service, delivering your favourite brands in fresh, perfect condition. Try us to find out.